FAQ
Most frequent questions and answers
1.Kindly be advised all amount are discounted and please check your price before purchase.
2.Strictly no refundable for purchased items, however return is allowed (refer return exchange policy).
3.According to pattern and design due usage of fabric, there will be additional price for any sizing above forty-four (44), XL and plus size.
4.We will be using selected local registered courier shipping.
5.Courier charges, delivery and COD at your (customer) own cost.
6.We are not responsible for any damages or losses incurred by the courier/shipping companies but will tend to the reports and assist with reimbursements, IF possible, with the companies.
1.You will receive email updates of your order. Your email includes trackable number from registered courier company and the delivery date of your order.
2.The shipping costs may vary depending on orders and the delivery address.
3.We use standard delivery RM12.00 / FREE (Orders over RM189.00)
4.We will be processing and delivery your order(s) on the next working days depending what time you make your purchase and item availability.
5.The estimated delivery time will be between 3-6 working days, depending on the delivery address.
1.Exchangeable with all original price tag attached, original condition, unworn, unwashed, unstained, unaltered, within 7days only from date of purchase.
2.You will be required to pay for your own shipping costs if you decide to exchange your order. Shipping costs are non-refundable, we do not cover the cost of exchange shipping, customs duties, sales taxes, unless incorrect item(s) were sent.
3.Exchangeable valid for different color and size.
4.Replacement for defective item(s).
4.Exchangeable valid for one (1) time only.
5.Exchangeable not valid for sale/promotional item.
1.Contact our customer care or email us.
2.Once your exchange has been processed, you will receive an email with details on how to send your item(s) back to us. Please return your exchange item(s) within 7days, we are unable to accept late exchange request.
3.We will review the item(s) exchange and if they meet the conditions of our exchange policy, your exchange will be approved and processed.
4.Exchange that do not meet or follow our exchange policy and procedures, will be sent back to the customer if you wish.
1.Credit/Debit Card via SenangPay.
2.We accept manual bank transfer to: –
Bank: Public Bank
Name: Fredamustafa Group Sdn. Bhd.
Account Number: 3811718517
3.Singapore manual bank transfer, contact our customer care or email us for further information.
3.Once payment is made, please email transfer slip to fredamustafa.production@gmail.com
4.If there is no payment confirmation, your purchase will be cancelled.
+6017-757 5669
Fredamustafa.production@gmail.com
Mondays – Saturdays (9am to 8pm)
INSTAGRAM: fredamustafartw
FACEBOOK: Fredamustafa